FAQ

Returns FAQ:

What is your return policy?

A: We understand that sometimes what you thought you ordered the other day for what ever reason weirdly no longer matches up with what your mimd imagined it would be and now feel way differently about it than you thought you would and you really have no interest in living with it any longer. That’s real, it happens to all of us. For this reason we offer returns within 15 days of purchase for products that were not part of a final sale and are still in new, unused condition. Please note that products must be in their original packaging and products received in brand packaging should be returned in their original unbroken shrink wrapped packaging. To initiate a return, please contact us at hello@metaling.co for details on how to get this process going.

Who is responsible for return shipping costs?

A: You are responsible for the return shipping costs, including packaging. We recommend using the same shipping method and packaging in which the items were originally shipped to you.

How does the refund process work?

A: Once we receive the returned items, we will inspect them to ensure they are in new condition. If the items pass inspection, we will issue a refund. Please note that if the items were damaged during shipping due to inadequate packaging, we will not be able to issue a refund.

How long does it take to receive a refund?

A: It can take up to 7 days from the date we receive the returned items to process the refund. Additionally, please allow an additional 7-10 days for the refund to reflect on your original payment method.

Where should I send my returns?

A: Please send your returns to the following address: Metaling 2104 N. Cleveland Ave. Chicago, IL 60614 USA If you have any further questions or inquiries about our return policy, please feel free to contact us. We are here to assist you and ensure a smooth returns process.

Order Fulfillment and Shipping FAQ:

What shipping options are available at checkout?

A: At checkout, you will have a variety of shipping options to choose from, including DHL, UPS, and USPS. These options allow you to select the one that best suits your needs in terms of delivery speed and cost.

How long does it take for my order to be processed and shipped?

A: We want to ensure that your order is carefully packed and prepared before it is shipped to you. As a small team, it typically takes us a few days to complete this process. Please note that this time frame does not include weekends or holidays. Rest assured, we strive to minimize any delays and get your items on their way to you as quickly as possible.

How will I know when my order has shipped?

A: Once your order has been shipped, you will receive an email notification containing tracking and delivery details. This will allow you to monitor the progress of your package and estimate its arrival time.

How long will it take for my order to be delivered?

A: The delivery time will depend on the shipping method you selected at checkout and the destination of your package. Please keep in mind that delivery times may vary due to factors beyond our control, such as customs procedures or unforeseen delays during transit. To get a more accurate estimate, refer to the tracking information provided in the email notification.

Can I track the progress of my shipment?

A: Yes, absolutely! Once your order has been shipped, you will receive an email with tracking details. You can use this information to track your package on the respective carrier's website. Tracking allows you to stay informed about the whereabouts of your shipment and its expected delivery date.

Do you offer international shipping?

A: Yes, we offer international shipping to select destinations. During checkout, you will be able to see the available shipping options for your country. Please note that additional customs fees, taxes, or import duties may apply depending on your location. These charges are the responsibility of the recipient and are not included in the product or shipping costs.

If you have any further questions or concerns about shipping and handling, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure a smooth and satisfactory shopping experience.